So, today, we went to the no-less-packed Apple store at 5:00 p.m., but THIS time, we had an appointment. The technician looked at the phone, took it in the back room, and came back 10 minutes later...with Bobby's WORKING iPhone in hand! As it turns out, the screen "went bad" and needed replacement. And, because we did not have an AppleCare protection plan, it would cost $200ish to fix it. BUT, much to our surprise and oh, so genuine delight, the technician said that he just went ahead and replaced it for us because he "didn't want us to have to pay $200 to fix it". We were stunned. And, although Bobby was not-so-secretly bummed to NOT be getting a brand new phone (...and who can blame him? Have you SEEN the new iPhones?!), we didn't have to pay a dime to fix the old (and still perfectly good) one.
As we were leaving, Bobby wondered if it would have really cost so much for the screen replacement, or if our new friend was just saying that to make us feel like we got a deal. And to that query, I say "WHO CARES?" Brilliant, Apple. Either way, we left the store smiling (with more money in our pocket than we thought we'd be leaving with!), as even more committed Apple consumers. (Although I would NOT have needed such an act of 'kindness' to confirm my loyalty to the Apple brand. But, shhh...don't tell them that.)
I can't help but think about how different the scenario may have been if we actually had been able to get an appointment with Apple last night.
Would we have worked with someone who even knew how to find the problem and didn't just say the phone was done for?
Would we have had the same generous technician?
Would we have a couple hundred less dollars at this point?
God is faithful, isn't He? To see and feel His intercession in common, everyday situations such as this is powerful. I know we're being watched over! And, boy, are we ever in good hands....
I'm going to try very hard NOT to drop Bobby's iPhone anymore. But for the opportunity to recognize once again God's constant faithfulness and provision in our lives, I have to believe it was worth it this time...and iMean it.